1. General Provisions

This Privacy Policy outlines the principles of processing and protecting personal data provided by Users in connection with the use of services provided by Neural Limited Liability Company (hereinafter: "Administrator", "Company", "we").

The Administrator makes every effort to ensure the security of personal data and to comply with the regulations regarding the protection of personal data, including the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 (GDPR).

2. Personal Data Administrator

The administrator of your personal data is Neural Limited Liability Company based in Wrocław (50-344) at Gdańska Street 13/201-203, REGON 529371340, NIP 8982310739, registered in the register of entrepreneurs maintained by the District Court for Wrocław Fabryczna in Wrocław, VI Economic Department of the National Court Register, KRS number 0001120686.

Contact regarding personal data protection:
Email: gdpr@neural.inc
Phone: +48 (71) 880 81 20

3. Purposes and Legal Bases for Data Processing

3.1. Use of the website www.neural.inc

Purposes of processing:

• providing services electronically

• ensuring website functionality

• responding to inquiries sent via the contact form

• conducting traffic analytics on the site

• ensuring IT security

Legal bases:

• Art. 6 sec. 1 lit. b) GDPR (performance of a contract or actions at the request of the data subject)

• Art. 6 sec. 1 lit. f) GDPR (legitimate interest of the Administrator)

3.2. Telephone Support

Purposes of processing:

• providing information and technical support

• customer service and handling inquiries

• improving the quality of services provided

• recording calls for training and quality control purposes

Legal bases:

• Art. 6 sec. 1 lit. b) GDPR (performance of a contract)

• Art. 6 sec. 1 lit. f) GDPR (legitimate interest of the Administrator)

• Art. 6 sec. 1 lit. a) GDPR (consent - in the case of call recordings)

4. Types of Processed Data

4.1. Data Collected Automatically (Website)

• IP address

• type of web browser

• operating system

• date and time of visit

• pages visited on our website

• technical data of the device

4.2. Data Provided Voluntarily

• first and last name

• email address

• phone number

• content of the message/inquiry

• other data provided in contact forms

4.3. Data from Telephone Support

• phone number of the caller

• time and date of the call

• content of the conversation (if recorded with consent)

• identifying data for verification of identity

5. Data Retention Period

• Data from the contact form: until a response is provided plus 3 years for claims purposes

• Analytical data from the site: 48 months

• Call recordings: 12 months

• Data for service provision: for the duration of the contract plus the period required by law

6. Data Recipients

Your personal data may be transferred to:

• entities providing IT and hosting services

• companies providing analytical services

• entities providing legal and accounting services

• state authorities based on applicable laws

All data recipients are obliged to maintain confidentiality and comply with data protection regulations.

7. Data Transfer Outside the EEA

When using analytical tools (e.g., Google Analytics), data may be transferred to third countries. The transfer is based on adequacy decisions or appropriate legal safeguards.

8. Rights of Data Subjects

You have the following rights:

1. The right to obtain information about the processed personal data.

2. The right to request rectification of inaccurate data.

3. The right to request deletion of data in specified cases.

4. The right to request restriction of data processing.

5. The right to receive data in a structured format.

6. The right to object to the processing of data.

7. In the case of processing based on consent - the right to withdraw it at any time.

8. The right to lodge a complaint with the President of the Personal Data Protection Office.

9. Cookies

9.1. What are cookies

Cookies are small text files stored on the user's device while browsing the website.

9.2. Types of cookies

• Essential cookies: provide basic functionality of the site

• Analytical cookies: are used to analyze traffic on the site

• Functional cookies: remember user preferences

9.3. Managing cookies

The user can manage cookie settings in the web browser. Disabling cookies may affect the functionality of the site.

10. Data Security

The Administrator applies appropriate technical and organizational measures to ensure the security of processed personal data, including:

• data encryption during transmission

• regular security system updates

• limiting access to personal data

• training employees on data protection

• regular security audits

11. Recording of Phone Calls in Customer Service Channels

We inform you that phone calls may be recorded for the following purposes:

• quality control of customer service

• employee training

• resolving disputes

• ensuring security

If you refuse to consent to the recording of the call, it is possible to contact us using other electronic communication channels indicated at www.neural.inc.

12. Contact Regarding Data Protection

Regarding the processing of personal data, you can contact us:

Email: gdpr@neural.inc
Phone: +48 (71) 880 81 20
Mailing Address: Gdańska Street 13/201-203, 50-344 Wrocław, Poland

13. Changes to the Privacy Policy

The Administrator reserves the right to make changes to this Privacy Policy. Users will be informed of any changes by publishing the updated version on the website.

14. Final Provisions

This Privacy Policy comes into effect on the date of publication on the website www.neural.inc, i.e., May 25, 2025.

In matters not regulated by this Privacy Policy, the provisions of the GDPR and other applicable Polish and EU laws regarding the protection of personal data apply.

Date of last update: May 25, 2025.